Home Services Blog Contact
Get in touch

Legal

Privacy Policy

Effective date: May 2026  ·  Last updated: May 2026

This privacy policy explains how Warcly ("we", "us", "our") collects, uses, stores, and protects your personal information when you visit our website, use our services, or interact with us in any way. We take your privacy seriously and are committed to being transparent about every piece of data we handle.

Warcly is a business based in Kent, England, offering device repair services and web development. This policy applies to all visitors to our website, customers who use our repair or web development services, and anyone who contacts us through any channel.

1. Who We Are

Warcly is the data controller responsible for your personal data. If you have any questions about this policy or how we handle your data, you can contact us at:

  • Business name: Warcly
  • Location: Kent, England, United Kingdom
  • Contact: Via our contact page

2. What Data We Collect

We collect different types of data depending on how you interact with us. Here is a complete breakdown:

2.1 Information You Provide Directly

  • Contact form submissions: Name, email address, phone number (if provided), the service you're enquiring about, and the content of your message.
  • Repair service information: Device type, device model, description of the issue, and any other details you share about your device when requesting a repair.
  • Web development project briefs: Business name, website requirements, design preferences, content, and any other project-related information you share with us.
  • Email correspondence: Any information included in emails you send us.

2.2 Information Collected Automatically

When you visit our website, we collect certain information automatically through cookies and similar technologies. This data is collected strictly for our own internal use — we never share it with third parties, sell it, or use it for advertising purposes.

  • Device information: Browser type and version, operating system, screen resolution, and device type (mobile, tablet, desktop).
  • Usage data: Pages visited, time spent on each page, referring website or source, click patterns, and scroll depth.
  • Technical data: IP address (anonymised where possible), approximate geographic location (country/region level only), and connection type.
  • Cookie data: Session identifiers, preference settings, and analytics identifiers. See Section 6 for full details on cookies.

2.3 Information We Do Not Collect

We want to be explicit about what we do not collect:

  • We do not collect financial or payment card information through our website. Any payments are handled through secure, third-party payment processors.
  • We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or sexual orientation.
  • We do not track you across other websites.
  • We do not build advertising profiles about you.
  • We do not use facial recognition, biometric data, or any form of surveillance technology.

3. How We Use Your Data

We use the data we collect for the following purposes and no others:

3.1 To Provide Our Services

  • Responding to your enquiries and contact form submissions.
  • Providing device repair quotes and managing repair orders.
  • Scoping, designing, building, and delivering web development projects.
  • Communicating with you about your repair status or project progress.

3.2 To Improve Our Website

  • Understanding how visitors navigate our site so we can improve the layout, content, and user experience.
  • Identifying which pages are most useful and which need improvement.
  • Diagnosing technical issues and ensuring the site functions correctly.
  • Measuring the effectiveness of our content and services pages.

3.3 To Communicate With You

  • Responding to messages you send us.
  • Following up on repair or web development enquiries (only if you've contacted us first).
  • We do not send marketing emails, newsletters, or promotional material unless you have explicitly opted in to receive them.

4. Legal Basis for Processing (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR), we need a lawful basis to process your personal data. Here are the bases we rely on:

  • Consent: When you submit a contact form, you consent to us using your information to respond. When you accept cookies, you consent to analytics data collection. You can withdraw consent at any time.
  • Contractual necessity: When you engage us for a repair or web development project, we process your data as necessary to fulfil that contract.
  • Legitimate interests: We have a legitimate interest in understanding how our website is used so we can improve it. This is balanced against your privacy rights — we only collect what's necessary and we never share this data externally.

5. Data Sharing — We Don't

This is important and we want to be completely clear:

We do not sell, rent, trade, or otherwise share your personal data with any third party.

Specifically:

  • We do not share data with advertising networks.
  • We do not share data with data brokers.
  • We do not share data with social media platforms.
  • We do not share data with any marketing companies.
  • We do not share data with any analytics providers that would use it for their own purposes.
  • We do not share data with any AI training platforms or language model providers.

The only circumstances in which we would disclose your data are:

  • Legal obligation: If we are required to do so by UK law, regulation, or court order.
  • Vital interests: In an emergency to protect someone's life or safety.
  • With your explicit consent: If you specifically ask us to share information with another party.

6. Cookies — In Detail

Cookies are small text files placed on your device when you visit our website. We use cookies strictly for our own internal purposes. Here is a detailed breakdown of every type of cookie we use:

6.1 Strictly Necessary Cookies

These cookies are essential for the website to function. They cannot be switched off. They include:

  • Session cookie: Keeps you connected as you navigate between pages. Expires when you close your browser.
  • Cookie consent cookie: Remembers whether you have accepted or declined cookies. Expires after 12 months.
  • Security cookies: Help protect against cross-site request forgery and other security threats.

6.2 Analytics Cookies

These cookies help us understand how visitors interact with our website. They collect information anonymously and are used only by us to improve our site. They include:

  • Page view tracking: Records which pages you visit and in what order. This helps us understand which content is most useful.
  • Session duration: Measures how long you spend on the site and on individual pages.
  • Referral source: Records how you arrived at our site (e.g. search engine, direct visit, link from another site).
  • Scroll depth: Measures how far down each page you scroll, so we can see whether people are reading the full content.
  • Click tracking: Records which buttons and links you click, so we can understand what visitors find most useful or compelling.
  • Device and browser information: Records your browser type and device category so we can ensure the site works well across all platforms.

All analytics data is aggregated and anonymised where possible. We do not use this data to identify individual visitors or build personal profiles. This data is never shared with any third party.

6.3 Cookies We Do NOT Use

  • We do not use advertising or targeting cookies.
  • We do not use social media tracking pixels (Facebook Pixel, LinkedIn Insight Tag, etc.).
  • We do not use retargeting cookies that follow you around the internet.
  • We do not use any cookies from third-party advertising networks.

6.4 Managing Cookies

When you first visit our site, you will see a cookie banner giving you the choice to accept or decline analytics cookies. Strictly necessary cookies will always be active as they are required for the site to function.

You can change your cookie preferences at any time by:

  • Clearing your browser's cookies and revisiting the site (the banner will reappear).
  • Adjusting your browser settings to block or delete cookies.
  • Contacting us to request that we delete any data associated with your visit.

7. Data Storage and Security

7.1 Where We Store Your Data

Your data is stored on servers located in the United Kingdom and/or the European Economic Area. We do not transfer personal data outside of the UK/EEA unless absolutely necessary, and if we do, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses approved by the UK Information Commissioner's Office).

7.2 How We Protect Your Data

We take the security of your data seriously and implement the following measures:

  • All data transmitted to and from our website is encrypted using TLS/SSL (HTTPS).
  • Contact form submissions are transmitted securely and stored in encrypted databases.
  • Access to personal data is restricted to authorised personnel only.
  • We use strong, unique passwords and two-factor authentication on all systems that store personal data.
  • We regularly review our security practices and update them as needed.
  • Any device data entrusted to us for repair is handled with care and confidentiality — we do not access, copy, or view personal files on your device unless it is necessary for the repair and you have given us permission to do so.

7.3 Data Retention

We keep your data only as long as necessary:

  • Contact form submissions: Retained for up to 24 months after your last interaction with us, then securely deleted.
  • Repair records: Retained for up to 24 months for warranty and reference purposes.
  • Web development project files: Retained for the duration of the project and up to 12 months afterwards for support purposes, unless you request otherwise.
  • Analytics data: Retained in aggregated, anonymised form for up to 26 months.
  • Cookie consent records: Retained for up to 12 months.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right of access: You can request a copy of all personal data we hold about you.
  • Right to rectification: You can ask us to correct any inaccurate or incomplete data.
  • Right to erasure: You can ask us to delete your personal data (the "right to be forgotten").
  • Right to restrict processing: You can ask us to temporarily stop processing your data.
  • Right to data portability: You can request your data in a structured, machine-readable format.
  • Right to object: You can object to us processing your data based on legitimate interests.
  • Right to withdraw consent: Where we process data based on your consent, you can withdraw that consent at any time.
  • Right to lodge a complaint: You have the right to complain to the Information Commissioner's Office (ICO) if you believe we have not handled your data correctly. You can contact the ICO at ico.org.uk or by phone at 0303 123 1113.

To exercise any of these rights, contact us via our contact page. We will respond within 30 days.

9. Children's Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us and we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites (e.g. social media profiles). We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the "Last updated" date at the top of this page. If we make significant changes that affect how we handle your data, we will make reasonable efforts to notify you (e.g. via a notice on our website).

12. Data Protection Officer

As a small business, we are not legally required to appoint a Data Protection Officer. However, if you have any questions or concerns about how we handle your data, please don't hesitate to contact us via our contact page. We take every enquiry seriously and will respond as quickly as we can.

13. Automated Decision-Making

We do not use automated decision-making or profiling in any way that produces legal effects or similarly significant effects on you. All decisions regarding your repair or web development project are made by real people.

14. Device Repair — Data Handling

When you bring a device to us for repair, we understand that it may contain personal data, photos, messages, and other sensitive information. Here is how we handle that:

  • We will never access, browse, copy, or view personal files on your device unless it is directly necessary for the repair and you have given us explicit permission.
  • If a repair requires us to access your data (e.g. data recovery), we will explain exactly what we need to do and get your consent before proceeding.
  • Any recovered data is returned to you and securely deleted from our systems within 7 days of collection.
  • We do not keep copies of your personal files after the repair is complete.
  • All staff who handle devices are trained on data privacy and confidentiality.

15. Contact Us About Privacy

If you have any questions, concerns, or requests related to this privacy policy or how we handle your data, please get in touch:

We aim to respond to all privacy-related enquiries within 30 days.

This privacy policy was last reviewed and updated in May 2026. It is written in plain English because we believe you shouldn't need a law degree to understand how your data is handled.